Automation, transformation and process improvement across BFSI

Throughout my career, I have delivered automation, transformation and process improvement initiatives across Mortgage, Insurance, Wealth Management, Fund Accounting and Investment Operations. By combining business process expertise, technology and automation, I have helped teams improve productivity, strengthen controls and achieve measurable business outcomes

15+

100+

50+

7


  • 100+ automation and transformation initiatives delivered
  • 15+ years across BFSI domains
  • 50+ FTE equivalent efficiency benefit generated
  • Automation across desktop, web-based and mainframe environments
  • Expertise spanning Mortgage, Insurance, Wealth Management, Fund Accounting and Investment Operations
  • Solution Architecture and Power Platform journey focused on business-led transformation

Measurable outcomes across a career of delivery

Over the course of my career, I have delivered automation and transformation solutions that contributed an estimated efficiency benefit equivalent to more than 50 full-time employees (FTEs) while improving operational effectiveness, strengthening controls and reducing manual effort.

The solutions I delivered have supported:

  • Operational Efficiency
  • Process Standardisation
  • Error Reduction
  • Improved Data Quality
  • Faster Turnaround Times
  • Enhanced Operational Visibility
  • Stronger Governance and Controls

Process walk‑through with SMEs to confirm automation opportunity and benefit potential.


Documented business rules, exceptions, and system touchpoints with SME collaboration.


Built automation iteratively with constant SME coordination.


Minimum 10 cases tested jointly with SMEs to validate logic and exception handling.


Minimum 50 cases covering standard and edge scenarios; SMEs captured results and signed off.


Following UAT, benefits are formally reviewed with operations leadership and communicated to the wider team.


Signature Solutions
Case 01

CE Package Validation, Policy Booking & Policy Print Automation

Domain: Insurance
Business Challenge

Each associate processed approximately 8 to 10 policies per day, with an average handling time of about one hour per policy. The workflow required detailed comparison of previous-term and current-term policy information, including insured and co-insurer details, address data, locations, buildings and policy forms. After updates, associates manually calculated the premium, booked the policy and initiated policy printing.

Solution

A VBA-based solution was designed to:

  • Compare prior-term and current-term policy data
  • Highlight matching fields in green and mismatches in red
  • Support corrected-data workflow
  • Automate policy booking
  • Automate policy print preparation by reusing relevant prior-term information
Systems & Technologies

VBA · Excel · Mainframe environment

Business Outcome

Reduced manual validation effort, improved accuracy and streamlined booking and printing. Delivered an estimated 3 FTE efficiency benefit within a 10-member team — approximately 30% productivity improvement.

Key Learning

Automation in policy lifecycle management is most effective when it integrates validation, booking and document generation into a single workflow. Highlighting mismatches visually accelerated human review and reduced downstream errors.

Case 02

Pre-Rate Package Pricing Update & ATD Database Validation Automation

Domain: Insurance
Business Challenge

The pricing-update process was highly manual and resource-intensive. A 14-member team spent ~70 minutes per policy with ~40 locations, and very large commercial policies (1,000+ locations) could take multiple days. Inconsistent address formats, location numbering mismatches, and formatting differences across systems created frequent errors, rework, and delays.

Solution

A VBA-based automation that:

  • Validated policy data and updated prior-term pricing in the current term
  • Extracted and aggregated location and building attributes
  • Indexed location numbers consistently across both systems
  • Standardised common address variations (e.g., ST/Street, RD/Road)
  • Identified unmatched addresses and produced separate exception sheets
Systems & Technologies

VBA · Excel · Pre Rate PKG (Mainframe) · ATD mainframe database/application

Business Outcome

Improved address and location matching accuracy, supported both standard and very large commercial policies, and improved exception visibility. Delivered an estimated 4 FTE efficiency benefit within a 14-member process.

Key Learning

Address standardisation and location indexing are critical for scaling automation in complex commercial policies. Exception reporting must be designed to highlight mismatches clearly, enabling SMEs to resolve issues quickly.

Case 03

New Business Location & Building Upload Automation

Domain: Insurance
Business Challenge

For new policies, client-provided location and building information arrived in Excel files and had to be entered manually into a mainframe application. Each building record took ~5 minutes to create, and policies ranged from a handful of locations to 60–70, often with multiple buildings per location — creating operational bottlenecks, high effort, error-prone data entry and scalability issues.

Solution

A VBA-based automation that:

  • Read structured client data directly from Excel
  • Validated input fields before upload
  • Corrected ZIP codes and other data inconsistencies
  • Automated mainframe navigation to create location and building records
  • Supported both small and large commercial policies
Systems & Technologies

VBA · Excel · Mainframe applications

Business Outcome

Reduced manual data-entry effort significantly, improved processing speed and scalability. Delivered an estimated 2 FTE efficiency benefit within an 8-member process.

Key Learning

Data validation and correction are essential before automation updates records in mainframe systems. Combining validation with automated navigation achieves scalability and accuracy even for large commercial policies.

Case 04

Virtual Card Transaction Reconciliation Automation

Domain: Banking Operations and Reconciliation
Business Challenge

The reconciliation process required comparing two source reports and classifying transactions using identifiers, dates, descriptions, amounts, references, and cheque information. Analysts had to manually separate cleared transactions, aged items, moved items, uncleared items, and ambiguous cases needing investigation — creating traceability gaps, high manual effort, and slow prioritisation of exceptions.

Solution

An Excel VBA reconciliation solution that:

  • Consolidated multiple source reports into a single framework
  • Performed rule-based transaction comparison across identifiers, dates, and amounts
  • Organised outputs into actionable categories: cleared, matched, moved, aged, uncleared
  • Reused ATD mainframe logic with minor changes for exception handling
Systems & Technologies

Excel VBA · Multi-source reconciliation framework · Ageing logic · ATD mainframe database logic (reused)

Business Outcome

Reduced routine transaction-matching effort, improved consistency in classification, and strengthened traceability and control-total validation.

Key Learning

Rule-based reconciliation combined with ageing logic improves both accuracy and prioritisation. Reusing proven ATD logic made exception handling more consistent across domains — demonstrating the value of component reuse in solution architecture.

Case 05

NAV Reconciliation & Exception Management Automation

Domain: Capital Markets / Investment Operations
Business Challenge

The NAV reconciliation process required comparing Fund Administrator (FA) and Investment Manager (IM) data across 56 funds at both a total market value level and a security level. Analysts had to manually match records, identify discrepancies in quantity, price, and market value, and separate genuine breaches from duplicates, additional ISINs, and cash items — all before flagging accounts that required investigation.

Solution

File Consolidation — Consolidated FA and IM input files (XLSX, CSV, TXT) into standardised dumps, correcting data inconsistencies before reconciliation.

Level 1 (L1) Reconciliation — Compared FA vs IM total Market Value across all 56 funds; funds breaching ≥50 basis points were flagged to a Breached Accounts sheet, with daily data archived to track breaches ≥25 basis points over time.

Level 2 (L2) Reconciliation — Triggered on demand, created individual tabs per breached fund at the security level, comparing Quantity, Price, and Market Value differences, and flagging duplicate/additional ISINs and cash items separately.

Systems & Technologies

Excel VBA · Multi-format file consolidation · Exception classification and ageing logic · ATD mainframe database logic (reused) · Historical breach tracking

Business Outcome

Reduced manual reconciliation effort across 56 funds, improved NAV validation accuracy, enhanced breach visibility through L1/L2 reporting, and increased scalability without proportional headcount increase.

Key Learning

A tiered reconciliation approach (L1 vs L2) improves efficiency by filtering high-risk funds early, while detailed security-level checks ensure accuracy. Reusing ATD logic across domains demonstrated the value of component reuse in solution architecture.

Case 06 · Signature Architecture Case

Investment Operations Exception Management Platform

Domain: Investment Operations · Fund Accounting · Reconciliation · Process Transformation
Business Context

Investment operations teams regularly identify exceptions during NAV reconciliation, cash reconciliation, position reconciliation and other control activities. The NAV automation (Case 05) could identify breached funds — but identifying an exception was only the beginning. Spreadsheet- and email-based tracking made it difficult to maintain consistent ownership, status visibility, governance and reporting across the exception lifecycle.

Solution

A centralised exception management solution using Microsoft Power Platform, bringing together:

  • Microsoft Dataverse for structured exception data
  • A Model-Driven App for the operational user experience
  • Power Automate for notifications and workflow automation
  • Role-based security for controlled access
  • Views and dashboards for operational and management visibility
Exception Lifecycle

Exception Identified → Exception Recorded → Ownership Assigned → Investigation Initiated → Action or Escalation → Resolution Recorded → Review and Closure

Security & Access Control

Designed with role-based access across four user groups — Operations Analysts, Reviewers/Team Leads, Managers, and Administrators — each scoped to their responsibilities in the exception lifecycle.

Business Outcomes
  • Centralised exception tracking with improved ownership and accountability
  • Better visibility into open, overdue and escalated items
  • Reduced dependency on spreadsheets and email follow-ups
  • Stronger operational governance and improved audit readiness
  • Scalable foundation for future investment operations processes
Key Learning

This initiative represents an important step in my transformation journey from process automation towards Solution Architecture. Rather than focusing only on automating an individual task, the solution considers the complete business process — data, users, ownership, security, workflow, governance, reporting and future scalability.



Interested in how these solutions could apply to your organization?